Delivery & Returns
Delivery Information
At TrioTouch Store, we aim to deliver your electronic gadgets safely and on time.
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Delivery Time: Orders are typically delivered within 2 - 7 business days depending on your location.
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Order Processing: Once your order is placed, you will receive a confirmation email with your tracking details once the package has been shipped.
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Delivery Areas: We deliver across South Africa.
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Delivery Fees: Shipping costs are calculated at checkout and may vary based on product weight and destination.
If there are any unexpected delays, our support team will notify you immediately.
Returns & Refunds
We want you to be completely satisfied with your purchase. If your product is faulty, damaged, or not as described, you can request a return or exchange.
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Return Period: Returns are accepted within 7 days of receiving your order.
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Condition: Items must be in their original packaging and unused.
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Refunds: Once your return is received and inspected, a refund will be processed to your original payment method within 5 -10 business days.
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How to Start a Return:
- Email us at mkhonkosi28@gmail.com with your order number.
- Attach photos if your product is damaged or defective.
- We’ll guide you through the return process.
Exchanges
If you wish to exchange a product for a different model or variant, contact us within 7 days of delivery, and we’ll help arrange it if stock is available.